It is now far more than a telephone health line – NHS Direct has an authoritative health website, and 2004 saw the addition of the NHS Direct digital TV service – one of the largest interactive services in the UK. Over two million people now access NHS Direct every month.

A growing success story and one that is now seeing other countries seeking advice on how to replicate.

Nick completed close to 100 days training as chosen partner to Qualifi to deliver a Leadership Development Programme to Team Managers within NHS Direct. The programme spanned two years across England and over eight sites.

A short précis of feedback is below. More is available.

“Excellent course/trainer.”

“Thank you for your unstinting attention.”

“Enjoyed the course and the course delivered very well.”

“Very good trainer.”

“Good course.”

“Well balanced course.”

“Really enjoyed the workshops.”

“Excellent facilitator.”

“Very useful workshops.”

“Very well delivered workshops.”

“Very good facilitator, got a lot from the workshops.”

“Brilliant, very enjoyable.”

It has been a pleasure to have worked with all 250 Team Managers within NHS Direct. Working together to build on the passion for excellence and embed the vital skills of good management practice.