My-new-blog…Read more here

And the video launch is here Blog Launch

April 2018

Talent & Skills

Talent and Skills…Use them!

March 2018

First Impressions

What will yours be!?

February 2018

Going the extra mile!

You have to go the first mile first!

Is talent hereditary

And can we clone humans?

January 2018

Customer Experience

It’s more than the product!

Common Sense

Common sense & Customer Excellence have to work in tandem


What does it really mean?

December 2017

Smiles are for life

Not just for Christmas!

Choose your own moods!

Your mood can be infectious!

Service Excellence CW

Congratulations to Carphone Warehouse

November 2017

All Winners

It’s all about taking part


When the mood of others filters through in the Office

October 2017

No Fear of Failure

Wow…What could you do!!


When excellence runs through the spine

September 2017


And in a way that delights the Customer!

August 2017


How your Behaviour can tell many stories


What is the true “Stretch” of our efforts?

People are People

Sport & Business United. But what lessons can we learn?

What comes first…Aims or Goals

A very personal insight into the topic

June 2017

The first step

No matter what you do in life, the first step is always the hardest

May 2017

Marginal gains

Marginal gains…You can do it!


A ripple of happiness

April 2017

Style over substance?

Election Fever.docx

What the mind believes, the body will deliver!


Do you provide a “Great place to work”?

Great place to work.docx

March 2017

Make sure to create the “Right Environment”

Work environment

There is no finish line


Being at your very best, all of the time

How to recover your Mojo

February 2017 

What impact does our body language translate to when we speak on the phone?

When the face does the talking

Seemingly trivial events that can have a massive impact on staff morale…At your peril!

Staff Morale and Trust

Never underestimate the “Human touch”…It transcends function

Human touch 

January 2017

Simple tips to develop an effective “Performance Management” culture

Performance Mgt 

Service done well is very special..The little touches that make a big difference!.


Be careful of the words that you use


December 2016

The use of affirmations. Final part .Read more here




Carpe-diem continued. The use of affirmations. Final part to follow. Read more here



“Carpe Diem”…Seize the day and make the most of your life. Read more here!


Quotes are simple ways of making us think and reflect…A great way to think about what we should be doing. Enjoy the following…Written by Nick Bishop.


Read below for details of an imminent online launch. A new Global LMS Platform.


November 2016

Manager…Leader…Coach, or maybe even Mentor. What are you?

Click here…YouTube

What creates amazing and inspirational performance. Watch this weeks video

Click here…YouTube

Account Management, Check out below…How to make that first call! If you need to know more, check out my Masterclass “Account Managers Masterclass”


Can Anyone become a Leader? Read more here


How transferrable are “Transferrable Skills”? Will this apply to Donald Trump?


October 2016

What defines Leadership?


Time to welcome your complaints!


Limiting beliefs prevent us all from reaching our true potential


“High Morale” what does it take?…Read more here.