The importance of high morale

When a team is winning, morale is high…And if morale is high, the team is in a position to win but what comes first?

High morale or winning? Most likely high morale, because high morale magnifies everything positive that is happening in the team. (more…)

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Time to welcome your complaints

The facts:

One unhappy customer tells 10 to 15 others about their bad experience. If it’s really bad they’ll tell the whole world. For every complaint that could be made, around 20 people don’t bother. This means 20 lost opportunities to improve your business. (more…)

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Are you motivating your team?

Managing a team is challenging at the best of times, while it is hoped that they are all working with a shared sense of purpose, they will all have a variety of drivers and emotional needs. How well do you know your team and how well are you both managing them and getting feedback from them? (more…)

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We choose our attitude …Which one do you choose ?

John is the kind of guy you love to hate. He is always in a good mood and always has something positive to say.

When someone would ask him how he was doing, he would reply, “If I were any better, I would be twins!” (more…)

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